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Gift Card FAQs

Where can I use my gift card?

When shopping in store, present your gift card or voucher as payment for your purchase.
Your gift card will be scanned and the price of your purchase deducted from it.
The remaining balance will be returned to you on the gift card for later use.
Gift cards and vouchers are not currently accepted as a method of payment in our online store.
Euro gift cards can be redeemed in Dunnes Stores in the Republic of Ireland.
GBP gift cards can be redeemed in Dunnes Stores in Northern Ireland.

What are the advantages of a gift card?

Gift cards are an ideal gift, as they can be put towards any Dunnes Stores purchase across our wide variety of products.
They are convenient and safer than carrying large amounts of cash.
Gift cards are also ideal for use as savings cards.
Gift cards can only be redeemed instore in the currency of issue.

When will my gift card be ready for use in store?

Gift cards purchased on our consumer website (giftcards.dunnesstores.com) are ready for use in store 1 working day after receipt.

Does my gift card expire?

Gift cards are valid for 24 months from purchase.

How can I check the balance on a gift card?

Enter the 19-digit number found on the reverse of your gift card into the Gift card balance checker.

Do I have to spend my gift card all at once?

You can spend some or all of the money on the gift card in store until its expiry date.

Can I get my money back if I want to return my gift card?

There are no cash returns on gift cards please note that to cancel your online purchase of gift cards, you may do so within 14 days from the date that the card(s) were received by you.
Please refer to Clause 8 of our General Terms & Conditions for details regarding how to cancel an online gift card order during the Cooling Off period.

Can I get my money back if my gift card is lost, stolen or damaged?

Your gift card is like cash, so please treat it carefully. Lost or stolen gift cards cannot be replaced.

What will happen if I return an item purchased with my gift card?

Your refund will be added onto a gift card in store.

Do I get VALUEclub points when I purchase a gift card?

You are unable to earn VALUEclub points when purchasing a gift card either instore or online.

Do I earn VALUEclub points when I pay with a gift card?

When you make a purchase with a gift card you will earn VALUEclub points upon presentation of your VALUEclub card (please note that gift cards are not currently accepted as a form of payment online).